Stella Connect… Dashboards & Data. Stella Connect believes a more engaged front-line team drives higher performance. Screenshot not available. Browse Articles. Link customer feedback within Stella Connect directly to Dixa conversations for more actionable insights; Utilize a service recovery workflow to regain customer trust after subpar service interactions; Import Dixa conversations into Stella Connect to launch QA reviews based on customer interactions Browse Articles. Customize, integrate, and automate with Stella Connect. Stella Connect to Optimize Coaching and QA and Drive Cost Savings Across its Contact Center Williams-Sonoma Inc. (WSI) and StellaService have a long and successful partnership. "Some of Stella Connect's navigational aspects can be tricky." Stella Connect by Medallia lets you unlock the full potential of your frontline team with real-time customer feedback, QA, and coaching. Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. Our SaaS platform leverages humanized customer feedback and real-time QA … Stella has 3 jobs listed on their profile. Tabset anchor. At Stella Connect, we believe a more engaged front-line team drives higher performance. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction. Stella Connect, a fast-growing, disruptive provider of SaaS Customer Experience and Contact Center quality management solutions, announced today that it has released a new quality assurance (QA) product for CX teams. This new approach makes the QA process more… Stella Connect Chooses Two Industry Powerhouses to Accelerate Company Growth Stella Connect is headquartered in New York City. At Stella Connect, we believe a more engaged front-line team drives higher performance. What You Will Learn. Stella Connect is a customer feedback and quality management platform built specifically for customer service teams. Stella Connect; QA QA. Company Description At Stella Connect, we believe a more engaged front-line team drives higher performance. Stella Connect is the only solution on the market to combine customer feedback, coaching, and now QA into a single, unified platform. Feedback is shared directly with agents, managers and QA teams in real-time via streams, dashboards and performance leaderboards. Dedicated to helping consumers make more informed online shopping decisions, Stella Connect is an independent provider of customer service ratings for … In this product demonstration, you will learn: - How Stella Connect helps companies to motivate agents - How to use Connect for coaching and training - Delivering QA results that agents trust and act on Stella Connect by Medallia Computer Software New York, NY 5,463 followers Stella Connect is a customer feedback and quality management platform built specifically for … Stella Connect (opens in a new tab) ... All Categories > Integrations > Quality Assurance > Klaus QA Klaus QA. Our SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high-impact coaching and QA programs, driving agent engagement and customer satisfaction. Stella Connect is the first platform that connects QA with customer feedback and coaching, giving CX leaders insight into contact center performance and, ultimately, customer satisfaction. The company’s SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that. Stella Connect 's top competitors are Freshworks, Helpshift and TOPdesk. Join a 30-minute live demo of the Stella Connect platform with our Customer Experience Experts, Karen Darling & Alex Richards. NEW YORK, March 2, 2020 /PRNewswire/ — Stella Connect, a fast-growing, disruptive provider of SaaS Customer Experience and Contact Center quality management solutions, announced today that it has released a new quality assurance (QA) product for CX teams. Our clients like Mercedes Benz, Williams Sonoma, Warby Parker, AXA, and Walmart use that data to: - Gain visibility into performance - Improve coaching and QA … Screenshots. Stella Connect lets customer service teams have it all. It would be best to filter by the team leader and reassign them to another leader without having to individually open each agent's profile." Use Stella Connect's Google Sheets Add-on to easily retrieve data about customer feedback and agent performance, to drive custom reporting. Stella Connect. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction. Learn about scorecards, calibration, and more. Stella Staladi Application Release and QA Manager at Contact Energy Ltd Wellington & Wairarapa, New Zealand 313 connections SurveyMonkey Enterprise. With Stella Connect, you’ll be able to harness agent-level customer feedback and deliver high impact coaching and QA programs. Our all-in-one solution offers teams a humanized real-time, agent-level feedback platform, an integrated quality assurance platform, and a coaching module that brings all of the relevant data points together for 1:1 sessions. The results: agents who love their jobs, team leaders who are more empowered than ever before, and customers … "Stella Connect's QA functionality is very limited compared to other QA platforms." Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. With Stella Connect you can, capture agent-level performance insights and use them to: Our clients like Mercedes Benz, Williams Sonoma, … Our unique, agent-focused approach will let you unlock the full potential of your service team in an exciting and completely measurable way. QA Assignments; Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional customer experiences. Stella Connect by Medallia helps growing startups, large enterprises, SMBS, and BPOs collect real-time customer feedback, streamline QA, and power in-the-moment agent coaching. Stella Connect is the first platform that connects QA with customer feedback and coaching, giving CX leaders insight into contact center performance and, ultimately, customer satisfaction. Browse Articles. Introducing: Streamlined and Actionable QA; QA Email Notification Settings; QA FAQs; Our Help Center has moved! Stella Connect lets customer service teams have it all. Setting Up QA. Real-time agent feedback is one of the most impactful means of conducting customer service quality assurance. Team Members can learn to create their profile, read their feedback, and more. QA. Stella Connect is the only solution on the market to combine customer feedback, coaching, and now QA into a single, unified platform. Find us here. Our SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that. With our all-in-one solution, Stella Connect empowers … Stella Connect is the first platform that connects QA with customer feedback and coaching, giving CX leaders insight into contact center performance and, ultimately, customer satisfaction. Stella Connect is headquartered in New York City. Stella Connect is the first platform that connects QA with customer feedback and coaching, giving CX leaders insight into contact center … WSI was one of the early customers of Stella Metrics, and continues to use the product to measure and improve performance across Integrations & API. Stella Connect is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance … Learn about reporting & exporting. Empower your frontline team with real-time feedback, coaching, and QA while maximizing efficiency – no matter where they sit. View Stella Braude (Zayets)’s profile on LinkedIn, the world's largest professional community. Updated 2 months ago by philippe Roireau Klaus is a conversation review and QA platform for support teams. Empower your front-line team with real-time feedback, coaching, and QA while maximizing efficiency – no matter where they sit. See Stella Connect 's revenue, employees, and funding info on Owler, the world’s largest community-based business insights platform. Learn about scorecards, calibration, and more. Stella Connect is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance … Stella Connect provides frontline teams with customer feedback, QA, and coaching. Request this integration Explore all integrations Stella Connect - Stella Connect is a software platform that increases agent happiness and supercharges contact center coaching and QA. "Managing teams and agents within Stella is difficult. 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