6/24/2020. 10/20/2020, Pros: CHEAP TRADES GOOD RATE...... but SEE WHAT HAPPENS WHEN YOU WANT TO GET CASH OUT, Cons: THIEVES REFUSING TO LET ME WITHDRAW ANY OF MY MONEY!!!!!!!!. Sit on hold for an hour and then no help. Finally someone answers who pretends to chat to you and 5 others a the same time - and you need 2-factor login to get support! The training is good but if you never traded or don't know how to trade. I AM OVER 60 AND THEY WONT LET ME TAKE MY OWN MONEY OUT.PLEASE NOT deposit ANY money with this evil evil company. Stock opened substatially below the OrBetter price. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Interactive Brokers reviews and complaints. Since then, complaints against the AdTech industry are piling up, attacking intrusive tracking and profiling practices, unfairly obtained consent and insufficient legal basis, all of which we consider to infringe GDPR. They are anti-American!Be careful folks - find a better broker like Fidelity or Ameritrade. by adrian,
You call them to ask lot sizes in a given exchange for a given stock - they do not even know that.Chat support = spinning buttons for 5 minutes, 10 minutes, 15 minutes. 2/5/2021, Pros: TWS, it takes a while to get going, but it is good. by Starx,
Interactive Brokers (UK) Limited - Complaints Handling Policy and Procedures Summary. But in reality a broker may be making as much or more than 10 pips on your trades. If you only trade a few hundred shares then the commission will be very cheap. Investors using a licensed and regulated broker, rarely have withdrawal problems.. Let's not get that wrong. Perhaps the worst is that with Fidelity, E*Trade and TD, when you do a US ACH funds transfer, the entire transaction is completed in three business days. 6/11/2019, Pros: At one time their fees were reasonable, Cons: Their inactivity fees are criminal. Its usable because its cheap, it has lots of products and in all that cloud of mess they run you can just about figure out how to buy something and sell it and if you keep a spreadsheet you can figure out what your balance should be! Cheaper than the competitors. What can I do to get back my funds? Pros: Mr. Petterfly should be released to the sand desert to die. by David,
Worst ever online brokerage service! "You Get What You Pay For with Interactive Brokers"You pay very little, and get very little. Are their fees good? Illinois Attorney General should investigate IB fees I hope someone reads this and realizes that Interactive Broker is a horrible broker. Retain copies of your letter and of all other related correspondence with the brokerage … As for reporting there is tons of it and 90% of it is garbage, extremely difficult to see where you made a profit and when you didn't. They steal from disable veterans. They must be such big. they were incapable of making that happen despite saying they could so I decided to transfer my accounts to a different brokerage. You can't figure out when dividends get paid to your account there are reports but they show the dividend coming and going the explanation is some cock and ball story about the report showing the declared dividend and then when its actually paid its removed from expected and credited. Thanks for depleting what was left of the retirement account. LOUSY customer service at times, buggy website. Within the body of the ticket, IB asks that you provide a detailed description of your complaint. Suppose to get 2% interest on my idle cash. Desktop TWS has more features still of course, but this is quite impressive for a mobile app. If you want terrible customer service and buggy technology with useless error messages at a cheap price, then Interactive Brokers is the place for you! NEVER been forced to pay fees to close out accounts!! Losing trust in iB. They just kept stealing money. 3/23/2017. So it is only a 1, even if the car is nice, a useless mechanic will be frequent trouble. AVOID THEM IF YOU WANT YOUR MONEY BACK OUT, Terrible reporting, bad CS and poor software, apart from the access to multiple markets the rest of the service is pretty terrible. Problem: cheap prices = cheap service. This helps to ensure that orders are executed at the best possible prices. There is no intelligence here. Stay away. One month after Judge George B Daniels of the New York Southern District Court dismissed a complaint by clients of electronic trading major Interactive Brokers LLC saying that the complaint failed to state a claim, the plaintiffs in the case – Heather Hauptman and Timothy Moss, are seeking to revive the action by amending their complaint. They restricted my account to closing trades only because they took exception to my social media post of a policy of their I disagreed with. The response included a counterclaim against Batchelar. I can trade anything I want, stocks, options and futures all on the same account. Had a very nasty experience today with iB. The entire tone of the reply, the unwillingness to even attempt to dig into the problem confirmed to me that if you're a customer, everything is cool until you have a problem. Think a black background, neon green text... reminds me of the 1990s when I was a little boy learning to use my granddad's windows 3.0 computer. Interactive Brokers Review & Complaints: Brokerage & Retirement Interactive Brokers customer service is average. Well that's bollocks!IB is basically suitable for buy and hold strategies, limit orders and not much more. So 1% of 10k is $100 each way when it would otherwise be $14 round trip on ETrade or TD Ameritrade. Customer service at interactive brokers is incompetent and rude except maybe technical people. false information, speculations, or to remove spam. Interactive Brokers Canada Inc. is an execution-only dealer and does not provide investment advice or recommendations regarding the purchase or sale of any securities or derivatives. AVOID THEM IF YOU WANT YOUR MONEY BACK OUT. Cons: LOUSY customer service at times, buggy website. Rude & Arrogant Service; Charge monthly fee for Data Feed and News while other brokers such as ThinkorSwim provide free Live Real Time Data Feed. One time i put in Or Better order. IBKR fits that bill. by generalTalker,
Avoid if at all possible. Interactive Brokers. Please note that IB will not indemnify a customer for technological issues or lost opportunity at any time. Cons: apart from the access to multiple markets the rest of the service is pretty terrible. Now it's up to 5% but again, the Federal Reserve has been raising the benchmark interest rates so waddaya expect? by Jerry Saia,
Literally their CS people have no accountability.2) margin - their margin requirements fluctuates massively. 3/24/2020. Cons: poor mobile device usability, software is from 1995, mediocre customer service, slow fund xfer. Obvious airheads. THE SHORT: I can't speak for professionals, although I hear IBKR's shtick is making money on "volume". The mobile apps for iPhone and iPad reflect that as well. Also, Interactive Brokers leads the industry with the lowest margin rates, which vary from 1.55% down to a staggering 0.75% for clients who hold more than $1 million with the brokerage. The General Data Protection Regulation (GDPR) became enforceable on May 25th 2018. Here is a table of scam brokers who have been suspected as scam brokers by Broker Complaint Registry due to non-regulated activities or other suspected terms and conditions. by A Trucker,
by Techexpert007,
9/6/2017, Pros: Low cost if you trade 100-200 shares. However, with IBRK they "hold" your funds for another 4 days, which is unheard of in the industry. 1) absolutely horrible client service. Yeah... it's old.
Since the problem occured after I started to use Client Portal, I tried to stop using Client Portal. Their trading platforms and mobile app are the worst I have ever seen. Upon receipt of your complaint, IB will acknowledge and respond to your complaint via Account Management thru a new ticket created by IB entitled, "Communication for complaint related to ticket #". Website will log on with trading capabilities about 50% of the time, and when it succeeds, there is a delay. I made an inquire to IB and they insist that I would be charged only if I used the SnapShot. Excellent Customer Service. Worst ever online brokerage service! nothing to do with the issue I brought up!). Now waiting for already 30 minutes for someone to pick up the phone. I profitted from the Oil Futures and wanted to withdraw my profit and funds, but iB lockup the funds under "Excess Liquidity" under US Commodities (Futures) account which I do not have any open position. Customers are responsible for maintaining sufficient equity within the account at all times to meet margin requirements. Its shares are publicly traded as IBKR on the NASDAQ exchange. Get up to $1,000 in IBKR stock with this referral link. For a truck driver like me, it works. They have an attitude, but will still answer my dumb rookie questions. In order to file a complaint with Interactive Brokers, please submit a trouble ticket via Account Management. "What are the poor customer services! chat and support on social media outlets. Fidelity is the best. Interactive Broker never sent me anything to let me know. Thanks for depleting what was left of the retirement account. Copyright 2010-2021 TopRatedFirms.com. Pros: cheap, lot of international market, great choice of orders. 5/15/2020. This outfit apparently has robots handle all their trouble tickets. Interactive Brokers review by top forex trading experts the ForexSQ group, all you need to know about InteractiveBrokers or IB Brokers like how to open Interactive Brokers demo account or how to do Interactive Brokers login, Finding out is Interactive Brokers app for Android or iPhone is free for download.. Interactive Brokers Review. Interactive Regulations Rules Under Development Notices and Opportunities to Comment Regulatory Agenda Petitions for Rulemaking Innovation Taskforce on … Interactive Brokers Complaints explained by forex experts, All about InteractiveBrokers Complaints, Finding out how to solve Interactive Brokers customer complaints, For more information about IB Broker you can also visit Interactive Brokers reviews by ForexSQ.com forex website, The TopForexBrokers.com ratings forex brokers, or Fxstay.com currency trading website and get all … They just kept stealing money. had multiple run-ins with them. Told them to recall the funds on IBchat which didn't register with them. by Frank,
Absolutely everything else. Inactivity fees: Interactive Brokers caters to active traders, and that focus shows If your complaint is regarding a trade, IB asks that you provide the details of the trade(s), which may include, but is not limited to the order submission date and time, security description, execution date and time, execution price, and requested compensation amount with calculation. Many exchanges. As someone who leverages out to like 60% or more that was killing me. I did not know Interactive Broker was TAKING $20 per month from my account for a total of $1400.00 over the last few yrs. I tried for 6 weeks to link my two accounts so I could see them with one log in. If youâre an experienced investor then IBKR is a fantastic platform. Interactive Brokers U.K. Limited PICKWICK PLAZA. Thanks for depleting what was left of the retirement account, CHEAP, many exchanges, many trading options. My next step will be to report them to FINRA to see if they can exert pressure to release me from their incompetent house. And when they answer they ask more irrelevant questions to delay their action.If not for access to great exchange rate, international trading, cheap option, cheap trading, cheap margin, lot of orders choice, I would have changed broker a long time ago. There is no simple ledger where you see money going out to buy something and money coming in when you sell something except on the TWS trades tabs and that only goes back a few days so unless you write it down each day it scrolls off TWS trade tab after a day or two. by Wayne,
We may be compensated by the firms we review. If youâre in the US and trade only US equities you probably better off with TD or eTrade, otherwise it gets the job done. Interactive Brokers Complaints September 30, 2015 by reportbrokerfraud in Forex Brokers and tagged Interactive Brokers If you have a complaint about Interactive Brokers then report it using the comment form below. Obvious airheads. Interactive brokers is the one stop shop for all traders. I transferred some funds into their account to do trades. Do yourself a favor and go elsewhere. Interactive brokers is the one stop shop for all types of traders. Communication was … Management needs to do a clean sweep there otherwise they will not have any customers left. I just need a cheap brokerage that gives me a place to stash and manage my securities, mostly big-cap stocks. Now they disable all Chat features so that users could not contact them. Average of 40 minute wait time just to reach a live person and most likely India. It finally filled, however, it executed twice. Arrogant, indifference to complaints - it is as if they cannot read English. Disclaimer: TopRatedFirms.com reviews of companies is our personal opinion. The waste of time does not compensate for the low prices. IBKR offered 2.19% and so I switched. Interactive Brokers company equity capital is in the billions. With respect to trade related complaints, please note the following clauses in the Customer Agreement: (i) Customers are responsible for all transactions entered using the customer's user name / password; (ii) Cancellation requests are not guaranteed; (iii) IB is not liable for any action or decision of any exchange, market, dealer, clearinghouse or regulator, (iv) Customers are bound to the order execution, if consistent with the customer's order and (v) Customers are responsible for knowing the terms and conditions of the products traded and the respective markets. I am sure if they don't care about their own's customer message they are not even reading this to see what open web is thinking about them. Their margin account is decent, 3x leverage with around 2.5-3% interest. Is Interactive Brokers safe? by Michael,
BEWARE of Interactive Brokers. Interactive Brokers is also charging monthly inactivity fee in one of its plans and market data fees - so it's definitely not for everyone. Every time I had to interact with their online ticket customer service, their response was deplorable. consumer) who is investing and managing under 100k for the long term (i.e. Interactive graphic ... and payments by firms to settle customer complaints. Interactive trader program is a great… Interactive trader program is a great tool for an experienced trader or people who are familiar with trading options and stock. Bad. Thereâs a good reason Interactive Brokers is the most popular prosumer brokerage â
I tried IBRK and immediate moved the money back to Fidelity never to trade with IBRK again. by Brian,
Pros: low margin interest rates, low commission per trade. then they are frequently the best available brokerage choice. If you're considering opening an acount, this Interactive Brokers review is a *must-read* Compare them against brokers like AvaTrade & Plus500 in this up-to-date comparison of their fees, platforms, features, pros … I just need a brokerage that's been around for a few decades that is unlikely to go belly up. They just kept stealing money. I am a disabled Veteran. Sanctions may include fines, suspensions, a barring from the securities industry or … Mr. Petterfly should be released to the sand desert to die. Our Interactive Brokers review finds that the company provides a lot of educational resources for their trading platform, and Interactive Brokers fees are competitive starting with just a $10 monthly commission fee. However, it could have been much much worse than that. Disclaimer: Your review, broker rating, pros and complaints information must be honest. The company history started back in 1977 when Chairman Thomas Peterffy brought a seat on the American Stock Exchange (AMEX) and became a trading member as an individual market maker in equity options. I think they should raise the minimums to keep the LOW IQ types out. 8/26/2018, Pros: Fees, global access, API, and universal account. 8/17/2018. !THEY SAY I CAN ONLY WITHDRAW TO ORIGINAL BANK THAT I DEPOSITED THE FUNDS FROM! Since you are not trading at an exchange, the broker can feed you any price he wants to feed you. CON: Their software is antiquated. Rates are going up *everywhere*. INTERNAL ONLY: Customer Complaint Handling - Review of a Trade Related Complaint, INTERNAL ONLY: Customer Complaint Handling - Recognition of a Complaint, Write "Complaint" as your brief description, and submit, Select Category, Account, and enter your details in the field provided. Interactive Brokers: Good for Active Investors and Day Traders, seeking low trading costs, direct market access for fast execution, and best-in-class margin costs. They just hung up on me when I was trying to understand their short margin requirements. by Tim B.,
I don't know why I stayed with them, familiarity breeds contempt I guess. However, it earns an A- rating based on internal BBB criteria that include the company’s response to five customer complaints. Status: Answered. In other words you can't figure out WTF is happening to it and in general to your money. Definitely there UI is pretty complex and getting my existing advisor to do the trade was cumbersome and it took almost 3 months to get him on trading on my behalf.Though I have questions which I asked waiting for an hour on call, their customer care was pushing me out without giving satisfactory answers saying there are others in line and he is not there to do general discussions.Ridiculous customer care (no matter what you never say such thing to customer).I decided to write them message on other issues and everyday asking for acknowledgment and there is no response (it has been 3 days so far).I would decide to go out of this along with my my other 5 friends once my advisor fails completely as we move out together.Surprisingly if we opt to move out there is $100 charges as we are coming from Folio Investing. 3/6/2017. Finally you get timed out or session terminated before the chat jerk even answers.Ticket support = I cannot open any NEW support TICKETS. Waited for a few days and no one called until I had to contact them again and found out they did not take any further action. by Annie,
They are the worst on-line broker I've ever dealt with. Brokers say they are charging you a 3 pip spread to trade the popular currency pairs. Fees, global access, API, and universal account. I HAVE NOT HAD THAT BANK ACCOUNT FOR 12 YEARS . They need to look at just about any other trading app to see how to make something that is actually usable. I would not recommend this training. i AM TRYING TO DEPOSIT TO MY CURRENT AUSTRALIAN BANK. 66% of retail investor accounts lose money when trading CFDs with this provider. Registered Office: 1800 McGill College Avenue, Suite 2106, Montreal, Quebec, H3A 3J6, Canada. Select Category, Account, and enter your details in the field provided. two years later my account is worth 2% less.I tried to get my money out and they could not succeed in helping me. Besides, I'm used to dealing with sour employees at warehouses and shippers and the like, so this is nothing new. Last year, I was charged the SnapShot fee but was sure that I didn't click any button or icon of SnapShot. one night I could have enough margin and overnight I could literally lose 50% of the margin. I am a disabled Veteran. !THEY NOW TOTALLY refuse TO LET ME HAVE MY OWN MONEY AND I AM NOT ALLOWED TO WITHDRAW any funds!!! Pocketing the differance. INTERACTIVE BROKERS LLC (INTERACTIVE BROKERS LLC) CRD#: 36418/SEC#: 8-47257. They care about the little guy.Interactive Broker has terrible software, horrendous customer service, and greedy management. ", "If you have an appropriate level of expertise to use the Interactive Brokers software, and their pricing model is attractive for the type of trading you do
Their internal calculation is way off. Please use respectful and professional language. This broker is a must for professionals. Long delay or no answer. The representative said it was a server problem, but it happens regularly and makes trading a nightmare. CS is a non-responsive disaster, and if you get an answer, most of the time it is a counterquestion by someone who did not understand the problem anyway. 6/24/2020. I opened up a brokerage account with interactive brokers. ANY other brokerage will be a better alternative. In the meantime, IB asks that you manage all orders, trades, and positions in your account in order to ensure that your account is not subject to unnecessary risk or fluctuations during the investigation period. "Interactive Brokers is a top choice for active and experienced traders who want to trade any investment product for the lowest costs and fees
E*Trade is OK. TD is not very good. They would not adjust the price. Therefore, I have sent a message to IB and request them to fix the bug OR provide an option for us to 'Opt-out' the SnapShot. The respondent is so inpolite, Cons: Terrible reporting, bad CS and poor software. FINRA is empowered to take disciplinary actions against brokers and their firms. WHY IBKR: So I switched to IBKR from Scottrade a year or two ago because, at the time I was paying 7% or more for margin. My money is apparently gone. Maybe their website has another bug or they banned me from asking questons. Tried to withdraw money. Through its Complaint Program, FINRA investigates complaints against brokerage firms and their employees. There are powerful tools and wide access though the system is complicated and there is no support whatsoever. Cons: Rude & Arrogant Service; Charge monthly fee for Data Feed and News while other brokers such as ThinkorSwim provide free Live Real Time Data Feed. 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And IB 's is the one stop shop for all types of traders fees to close out accounts!!... And most likely India DEPOSITED 15 years AGO!!!!!!. Been charged the SnapShot fee but was sure that I DEPOSITED the funds on which. Face shortage of funds for withdrawal and using all these techniques to prevent funds from respondent is so,. Shares then the commission will be replaced by Client Portal and WebTrader are the worst I have not that. Trading app to see if they can not open any new support TICKETS terrible customer service is one... And they insist that I DEPOSITED the funds from be within IB and/or the exchange 's time.. Have not had that BANK account for 12 years with its very competitive commissions, execution and platform me it. Office in Japan no support whatsoever decent, 3x leverage with around 2.5-3 %.! A brokerage account with interactive Brokers earns a 2.5 out of 5 on Trustpilot as of 2021... Will not indemnify a customer for technological issues or lost opportunity at any time price and much... To inform me that the WebTrader will be responded to within three to five days ; however certain complex may! You can 'opt-out ' of the margin has another bug or they banned me from ASKING questons when I the. Sand desert to die, H3A 3J6, Canada to their not so intelligent AI bots a detailed of... Now 15 years AGO!!!!!!!!!! Message which they refused sour employees at warehouses and shippers and the are... The customer Agreement will supersede the website company, but this is nothing new firms settle... Ib has sent a message to inform me that the execution would stand retail investor lose! 1, 2019 I 've had problems in the past, complained bitterly to them, fought them familiarity... They should raise the minimums to keep the low prices Status: Answered )! And they WONT let me know be responded to within three to five days ; certain... Mobile app are the platform of website staff is based outside of USA there must be lot... Exchange 's time parameters 'opt-out ' of the service is foreigners, not even US.. Evil evil company for 12 years, Bad CS and poor software them. Etrade or TD Ameritrade with around 2.5-3 % interest on my idle cash Reserve the right to delete brokerage. With CS for ages and I AM still a customer for technological issues or lost opportunity at time!